COOKIE POLICY – BIGISO Portal

This Cookie Policy explains how BIGISO (“we”, “our”, “us”) uses cookies and similar tracking technologies on our website and cloud software (“Platform”). By using BIGISO, you agree that cookies may be stored on your device as described in this policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help websites function properly, enhance user experience, and remember your preferences.

  • Session Cookies – deleted when you close the browser
  • Persistent Cookies – remain on your device for a set period
  • First-party Cookies – set by our website
  • Third-party Cookies – set by external services we use

2. Why We Use Cookies

BIGISO uses cookies for the following purposes:

2.1 Essential (Strictly Necessary) Cookies

  • User authentication
  • Session management
  • Secure login
  • User role & access control
  • Form submissions

Without these cookies, BIGISO may not function properly.

2.2 Performance & Analytics Cookies

  • Page usage statistics
  • Load time optimization
  • Error tracking
  • Feature improvement

Examples: Google Analytics or similar tools (These tools collect anonymous usage information.)

2.3 Preference Cookies

  • Language preferences
  • UI settings
  • Dashboard layout preferences

These cookies improve user experience.

2.4 Functional Cookies

  • Saving user sessions
  • Remembering login (if enabled)
  • Keeping documents open while navigating

2.5 Third-Party Cookies

Certain services used by BIGISO may set cookies, such as:

  • Payment gateways
  • Support chat widgets
  • Analytics tools
  • Cloud hosting & CDN services

These services follow their own privacy and cookie policies.

3. Types of Cookies We Use

Cookie Type Purpose Required?
Authentication Cookies Login, session tracking ✅ Yes
Security Cookies Prevent unauthorized access ✅ Yes
Analytics Cookies Usage statistics, performance Optional
Preference Cookies Save user settings Optional
Third-Party Cookies Payment, chat, analytics Optional

4. Managing or Disabling Cookies

Users can choose to:

  • Accept all cookies
  • Reject non-essential cookies
  • Delete or block cookies from browser settings

How to disable cookies (general guide):

  • Chrome: Settings > Privacy > Cookies
  • Firefox: Preferences > Privacy > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Cookies & site permissions

Note: Disabling essential cookies may prevent you from using BIGISO effectively.

5. Cookies Used in BIGISO Software

  • Maintaining logged-in sessions
  • Identifying admin vs sub-user
  • Auto-saving form entries
  • Document versioning
  • Tracking multiple open modules
  • Ensuring smooth workflow navigation

These cookies are crucial for functional ISO documentation management.

6. Data Collected Through Cookies

Cookies may collect:

  • Browser type
  • Device type
  • IP address (anonymized)
  • Session ID
  • Login timestamps
  • Activity logs (non-personal)

Cookies do NOT collect:

  • ❌ Passwords
  • ❌ Personal documents
  • ❌ ISO data
  • ❌ Uploaded files
  • ❌ Payment information

7. Third-Party Integrations

BIGISO may use third-party services such as:

  • Google Analytics
  • Payment gateway providers
  • Email service providers
  • Security services
  • Chat support tools

These providers may set cookies on your device based on their own policies.

8. Updates to This Cookie Policy

We may update this policy to reflect changes in technology, legal requirements, or new platform features. Users will be notified of significant changes.

9. Contact Us

If you have any questions regarding this Cookie Policy:

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